• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Slim Desktop PC S01-aF2xxx

After a few months from purchasing the Destop PC, When loading or playing a video on Microsoft Edge the screen flickers causing the page to sometimes freeze.  The issues only resolves it self when refreshing the page a few times. This has been going on for months now and the issue comes and goes over time.

 

Processor: Intel(R) Pentium(R) Silver J5040 CPU @ 2.00GHz 2.00 GHz

 

Intel UHD Graphics 605.

 

 

I would very much appreciate some advise on the best way to resolve this.

2 REPLIES 2
HP Recommended

Hi @TE31,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

You may update the BIOS by following the steps from this document. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a great day ahead! 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Hi @Rainbow23,

 

I have tried updating the BIOS and graphics card. Unfortently it hasn't solved the issue.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.