Forgot my admin password

[Kaylaislost]

I'm not even sure I'm in the right area to ask. So sorry if I am in the wrong area.

I have forgotten my admin password and I have looked everywhere to help me change it but I can't.

I can't even reinstall windows 10 unless I have the admin password.

It's driving me nuts.

Can anybody help me change the admin password from a local user.. or am I doomed?

[Mans]

@Kaylaislost 

Hello,

Are you talking about the BIOS password or the Windows password?

If it is Windows, please use HP Cloud Recovery Tool to reinstall Windows on the computer.

If it is the BIOS here is the reply:

Unfortunately, the HP support community does not allow us to help you with your BIOS password.  The only solution is to contact HP and, if necessary, contact them several times to complete your case.

Rules of Participation No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

I recommend that you get on Contact HP from your country or region.

The only solution HP will propose is to replace the system board to solve the BIOS password problem requested at computer startup.
For more information, please go to Forgotten or Lost BIOS Password.

Please do not hesitate to contact us in case of need.

Best regards,