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HP Recommended
Pavillio
Microsoft Windows 10 (64-bit)

I boot up each morning. The HP logo comes up with a small circle of dots. After a while these disappear and the screen goes blank and then turns dark blue. Then a larger circle of white dots appear under which is written Please wait. Some mornings about every third occasion the small ring of dots under HP disappears and the screen goes dark blue. Occasionally it goes on to show the Microsoft photo but sometimes it never reaches that point and a power switch off is the only solution. During this time ther are somtimes pwer surges of the cooling fan. I am using Firefox as my Browser and Windows 10 64

2 REPLIES 2
HP Recommended

@Kilburnie 


We need to know the detailed model number of the PC and how old it is.

 

We can proceed when you provide the information.
Thanks



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Dear Kilburnie,

 

1. Go into settings ... select security and updates. At update - select pause and then in advanced settings, select the furthest date (month). Half your problems will be windows auto-update associated (turn it off to only once per month will fix those);

2. When microsoft is updating - do not touch it/the computer and never turn it off. It will often turn on and off by itself (Windows is doing that for a number of reasons, associated with where and how drivers are placed/started/checked, and in the functional string or tree (ie. Post ->HP Boot -. Win Boot/INI -> Win Start/Explr-WinOS/DT app Dvrs = ready). If you have been turning it off and on during the process - it will have accumulating errors (building-up) = take even longer to eventually correct itself. Leave it alone - even if it takes six hours. Second boot after it fixes itself ... should take around thirty seconds.

 

3. If you have a village/building power supply problem, it is best to run your computer in non-peak periods (when others are not using lights/TV/cooking, etc.) The lower load on the power grid means your power supply will be more stable. Option is to get a UPS, but they cost more than most basic laptops.

 

Cheers,

Rick.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.