Fresh install won't work

[Helpmeinstall12]

I need to do a fresh install on new hard drive and can't get it to see the new drive and install media doesn't see it but it shows in bios

[Paul_Tikkanen]

What is the full model number or product number of your PC?

[Helpmeinstall12]

Hp 15l tgo2-0000i

Sn 2md3011hkl

[Paul_Tikkanen]

You have a couple of options:

1. Your PC is supported by the HP cloud recovery tool which will factory reset the drive to its 'out of the box' condition.

That recovery image should include the Intel storage controller driver you need for Windows to find the drive.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the software on another PC as yours is not working, you will need to enter your PC's product number in the tool's search window in order to proceed.

Your PC's product number is 49N24AV#ABA

2. If you prefer to clean install Windows, I have zipped up and attached the Intel RST drivers that are needed for Windows to find the drive on PCs with Intel 11th >13th gen core processors.

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the Windows installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

[Helpmeinstall12]

Thanks Paul I will work on that...what a pain ,, having flashback to failed winxp installs

[Paul_Tikkanen]

You're very welcome.

Yes, that is exactly where we have gone...full circle.

This problem has existed since the Intel 11th gen core processors came out and Microsoft and Intel have had 4 years to get the storage controller drivers included in the ISO files like they did for all previous generation processors.