• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-13-2024 10:24 AM

HP Recommended
Product: HP ENVY Desktop - TE01-0150xt CTO

Up dated BIOS now I cannot sign on.

Category:
1 REPLY 1

‎11-13-2024 12:08 PM - edited ‎11-13-2024 12:24 PM

HP Recommended

Greetings @BarneyDog1 

 

Welcome to the HP Forum.

 

It is recommended to disable Device Encryption prior to doing a BIOS update.

 

Are you referring to the 48 digit BitLocker Recovery Key prompt at system startup? And, do you have this recovery key?

 

Or are you having a PIN problem? You should be able to use a password to sign in.

 

Check your Microsoft account for the BitLocker key if you have a BitLocker recovery key problem. It may be available there if you saved this key to your Microsoft account.

 

You are locked out of Windows and will not be able to access any data on the system drive if you don't have the BitLocker Recovery key.

 

You will have to reinstall Windows or do a HP Cloud Recovery.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.