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Brycen
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Message 1 of 2
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Flag Post

Gaining access

‎12-23-2019 04:01 PM

HP Recommended
Product: Hp pavilion slimline 400pc
Operating System: Microsoft Windows 8.1 (32-bit)

I am finally getting my computer started after receiving as a gift, at one point I had access into it and changed the password from what it originally was however years have past since then and right after the password change I ended up boxing it all back up. I have forgotten my password and currently do not have internet access to it. I do not know what type of account I have on it and I do not have a recovery disc that I'm aware of. What options do I have to factory reset the computer or reset the password anything helps! Thank you for your time

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Cheron-Z
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Message 2 of 2
Flag Post

‎12-23-2019 04:15 PM

HP Recommended

@Brycen

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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