-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Gaining access

Create an account on the HP Community to personalize your profile and ask a question
12-23-2019 04:01 PM
I am finally getting my computer started after receiving as a gift, at one point I had access into it and changed the password from what it originally was however years have past since then and right after the password change I ended up boxing it all back up. I have forgotten my password and currently do not have internet access to it. I do not know what type of account I have on it and I do not have a recovery disc that I'm aware of. What options do I have to factory reset the computer or reset the password anything helps! Thank you for your time
12-23-2019 04:15 PM
Thank you for using HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.