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HP Recommended
HP ENVY Desktop - TE01-0150xt CTO

I cannot find a way to order Recovery Media in your system.  I need the media to restore the OS.  The hard disk is gone.

1 REPLY 1
HP Recommended

Assuming you mean the hard drive has failed and needs replaced, then once the new drive is installed -

You can check this site to see if that model is covered

https://support.hp.com/us-en/document/ish_4511095-4511141-16

If is not covered, you can make the install software.

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB. Use this new media to install Windows 10.
When the install asks for the product key, click the "I don't have a product key" option to continue,
then the install will continue. It will be activated once it connects to the internet, as it uses a digital key.


I'm not an HP employee.
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