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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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HP Recommended
HP Recommended
Unplug all USB devices and power down the laptop. Do not plug anything into any USB ports. Does the problem go away when you power back up?
Bring up the device manager, expand the Universal Serial Bus controllers (if necessary) and see if you can spot what device is causing the problem. Either the wrong driver installed or a defect.
The problem device may appear and then disappear. Try to quickly capture it with the mouse and disable it. If it is one of these then post the VID and PID
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