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HP Recommended
Pavilion Phoenix hp9-1135
Microsoft Windows 10 (64-bit)

My computer did a windows10 update on it own and every thing went south, I was told to do a system restore which I did and now I am getting HP BD E DH12E3SHB and St2000DM001-er16<S.M.A.R.THealth><Raid ready><Functional>when it starts to boot up the little bit of reading I have did shows that the first information has something to do with the Multi-disk, and the second one has to do with the C drive .  Once these two items shows up the computer continues to boot  to a screen with HP on it and then changes to one with a windows design with the spinning wheel, from this it goes to Windows User and finishes booting into windows.  I do not know how to fix these problems and need your help please.

 

Thank you in advance

Beatrice

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

See: http://support.hp.com/si-en/document/c03306419    for specifications for your computer, e.g.,

 

* 8-core AMD 3.6 Ghz CPU

* liquid cooling for the CPU

* 10 GB RAM DDR3-1333

* 120 GB SSD drive

* 2TB 5400 RPM disk-drive

* SuperMulti Blu-Ray player optical drive

* Hauppage TV tuner

 

That should be quite a "high-performance" system!

 

View solution in original post

5 REPLIES 5
HP Recommended

See: https://www.tenforums.com/general-support/76397-how-fix-problem.html

for somebody else with the same messages during start-up.

 

> I am getting HP BD E DH12E3SHB

 

That 'DH...' is the HP product-number for the BluRay optical device installed in your computer.

This is not an "error-message", it is just an "announcement" that the motherboard has, per normal, "found" that the BluRay device is connected.

 

> and St2000DM001-er16

 

This is the part-number for a 2TB disk-drive manufactured by SEAGATE.

This is an "announcement", not an "error-message".

 

> <S.M.A.R.T. Health><Raid ready><Functional>

 

This is an "announcement", not an "error-message".

 

For details about S.M.A.R.T.,   see: https://en.wikipedia.org/wiki/S.M.A.R.T.

it is technology running on the circuit-board of the SEAGATE disk-drive, to monitor the "health" of the disk-drive, at over 20 measurement points. 

 

For information about RAID, see: https://en.wikipedia.org/wiki/RAID

It is technology to create a "redundant array of independent disk-drives".

RAID has several modes, including:

* RAID-0 splits each byte in half, and writes 1/2 byte onto one disk-drive, and the other 1/2 onto the other disk-drive.

This is much faster Input/Output than writing each byte to just one disk-drive;

* RAID-1 takes two disk-drives that "mirror" each other.  Each byte is written to both disk-drives.  If one disk-drive fails, then your data still is available on the other disk-drive.  You replace the "failed" drive, and rebuild the "mirror", to regain complete real-time redundant protection of your precious files.

 

So, your computer is "ready for RAID".  If you add a second disk-drive, then you should be able to activate RAID.

 

So, there is nothing that you need to "fix" -- everything is now working correctly, despite the successful "auto-recovery" after the failure of Windows Update.

 

HP Recommended

See: http://support.hp.com/si-en/document/c03306419    for specifications for your computer, e.g.,

 

* 8-core AMD 3.6 Ghz CPU

* liquid cooling for the CPU

* 10 GB RAM DDR3-1333

* 120 GB SSD drive

* 2TB 5400 RPM disk-drive

* SuperMulti Blu-Ray player optical drive

* Hauppage TV tuner

 

That should be quite a "high-performance" system!

 

HP Recommended

Thank you so much for taking the time to help me.  HP always has the highest support for its products.

 

Butterfly5

HP Recommended

 

> HP always has the highest support for its products.

 

Ironic, because I (and probably most of the volunteers who also try to help) have never worked for HP.

 

HP does provide the "platform" for you to ask questions, and for us to try to help.

 

HP Recommended

Your knowledge of my question was powerful and very precise to the point with a complete explanation of each item.  I read the answer that was give to someone on ten forum by that person and found that it was not precise except sending the person to another site that did not explain everything the way you did.  Your knowledge let me be able to move on learning my new computer.

 

 

Thank you so very much

butterfly5

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.