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- Re: Getting 'can not find the specified path" error message

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01-18-2019 11:28 AM
I have a Z840 with an Envy 5530 all in one printer. When I try and scan from within Photoshop with WIA, it scans fine but when it gets ready to open, I get an error that says "can not fine the specified path." I can not figure out how to fix this...any help?
Thanks,
Robert
01-19-2019 04:16 PM
Welcome to HP Support Community
Let's check if the scanner is working fine. Are you able to make Photocopies?
Do you face this issue only when scanning through Photoshop?
Try scanning using the HP Smart App and let me know if you face the same issue
Thank you 😊
KrazyToad
I Am An HP Employee
01-22-2019 12:27 PM
Check for updates for Adobe Photoshop and also ensure Windows is up to date
If the issue persists please contact Adobe since this is an issue with the Photoshop software
Since you are using Windows 7 you wont be able to use HP Smart App which works only on Windows 10
Thank you 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee