• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-15-2020 01:56 PM

HP Recommended
Product: Pavillion 24 all in one
Operating System: Microsoft Windows 10 (64-bit)

I am going in circles teying to actually get a chat going. I just took delivery of an hp 24 all in one computer, and want to purchase restore media. And so far the automated system is useless.  My model is xa0024. 

1 REPLY 1

‎09-15-2020 02:32 PM

HP Recommended

Hi:

 

You can order recovery media for your PC at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-Pavilion-All-in-One-PC-24-xa0000i/23302609/model/27090305...

 

But before you decide to plunk down $50 - $60 bucks for the same thing you can make yourself for the cost of a 32 GB USB flash drive, you may want to consider using the HP cloud recovery tool to make a recovery drive, that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.