• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-24-2017 07:31 AM

HP Recommended
Product: HP 19 All In One Energy Star
Operating System: Microsoft Windows 8.1 (64-bit)

HP keeps sending "IMPORTANT MESSAGE", (with the ! in yellow) telling me to disable  "GUEST USER ACCOUNT".  I have disabled this about 4 or 5 times.  I am the only person with access to my PC. I have ESET Endpoint and it says I'm clean 100%. Scans daily & updates everytime one is available. Am I being hacked or what ? Can anyone please help me out ? 

I truly would be grateful if someone wouldn't mind. 

                                                                                                              God bless & keep you every one,

                                                                                                                                                    In His love.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2017 10:02 AM

HP Recommended

> Am I being hacked ?

 

Probably not.

 

Open "Control Panel".

Access "Users" or "Accounts".

You will see a list of valid accounts.

That list will include the 'Guest' account.

Select that account.

Disable that account.

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-24-2017 10:02 AM

HP Recommended

> Am I being hacked ?

 

Probably not.

 

Open "Control Panel".

Access "Users" or "Accounts".

You will see a list of valid accounts.

That list will include the 'Guest' account.

Select that account.

Disable that account.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.