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‎10-29-2019 11:02 PM - edited ‎10-29-2019 11:15 PM

HP Recommended
Product: ProDesk 400 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have an issue with a PC at my office.It's a core i5 with 8GB RAM. It wat gets slow very much, it means, couldn't do anything at that time.taking more than 2 min to open a MS word doc.then I was formated again.Then the PC worked properly, but after a few days, that problem came again. Again I was clear the CMOS too.Again a few days, that PC getting slow. Totally can't work at that time.Can't open a window either. As I guess, it's getting slow after a few hours, after start working with that.What can I do with it?

1 REPLY 1

‎10-30-2019 03:12 AM

HP Recommended

With those specs, it *should* be pretty quick, especially if you're doing a full factory recovery.

When you 1st turn it on, keep tapping ESC so the HP logo disappears and see if there's a message something about "Intel ME Firmware something something" or 'MPM is in unlock mode' ?

And also run F2 diags on the HDD. See if it passes or fails.

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