Got the Error BAD_SYSTEM_CONFIG_INFO

[Andy671]

Have owned the computer for 2 years with no issues but I did not have the internet hooked up to the computer. I recently acquired the internet and the computer did 2 years of automatic updates. Computer worked fine that day, i shut it down and turned it back on the next morning and got the a blue screen with the error BAD_SYSTEM_CONFIG_INFO. I have tried many reboot options but nothing works. 

  I called HP support which had me sign up for the support program cause my computer was out of warranty. They then transferred me to the support group that is supposed to take care of the issue and I have been on hold ever since (3 hours). 

  Hoping for a faster response from an email.

[Riddle_Decipher]

@Andy671

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand there's an error message on your device - "BAD_SYSTEM_CONFIG_INFO",

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

When was the last time it worked without these issues?

have you performed a system restore to an earlier time it had been working?

While you respond to that, here's what I recommend you do:

1. Turn on your computer and repeatedly press the esc key until the Startup Menu opens. 

2. Begin a System Recovery by pressing F11. ... 

3. The Choose an option screen displays. ... 

4. Click Advanced options. ... 

5. Select Command Prompt to open the Command Prompt window. 

6. Then Type the following word by word: bcdedit /deletevalue {default} truncatememory - once done, push enter. 

7. Restart the computer to resolve the issue. 

Alternatively, you may also watch this YouTube video: Click here to watch 

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions) 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Andy671]

  Hi, Thank you for your response, i watched the you tube instructional video and followed your instructions but was unsuccessful. My daughter noticed in the video it was a 6.3 version and mine is 10.0, if that affects anything i do not know.

  Is their another command i should try?

[Andy671]

I did not answer your first two questions......

the last time the computer worked without issues was december 9th the day i had internet installed. Sunday morning i got the blue screen.

The system restore failed as well

[Riddle_Decipher]

@Andy671

Thank you for responding,

It's great to have you back 😉

The best way to resolve the issue, if the previously suggested steps didn't do the trick, 

Is to create a backup of all your personal information/files into an external USB source and then perform a system refresh:

Performing a push-button reset through Settings

Use reset through Settings if your computer boots normally. If your computer does not boot normally, see Performing a push-button reset through Windows Recovery Environment in this document.

   CAUTION:

Depending on the size of the hard drive, push-button reset might not restore HP specific drivers and customizations.

• For computers with more than 128 GB of hard drive size, you should only use HP Recovery Manager to restore the factory image. For more information, see HP Guided Solution - Performing an HP System Recovery.

• For computers with hard drives 128 GB or less, you can use reset, but you might need to obtain a recovery drive from HP to completely restore the computer to factory settings. For more information, see Obtaining HP Recovery Discs or an HP USB Recovery Drive.

1. In Windows, search for and open Reset this PC.

2. Click the Recovery tab. Under Reset this PC, click Get started.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[Andy671]

I found another Youtube video that solved the issue, this had me put in the command chkdisk /R and that solved the issue. thank you for your assistance.

[Riddle_Decipher]

@Andy671

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂