HDD Failure

[The-Yikes]

Hi. Iv'e got a HP Envy 750-079na. The 3tb drive that came with it has died. I spoke to SeaGate and they told me it's Hp's problem.

Iv'e downloaded the SeaGate bootable usb software. When I boot from the usb it gives me two options, I can either start the command line version or the GUI version. 

The GUI version loads to a point then hangs but the command line loads fully. This is where I'm having trouble.

The software picks up the drive but I don't know how to run a test from the command line.

Has anyone else got any experience with this? Here's the link to it. https://www.seagate.com/files/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip 

Can any genius out there help me out? I'm certain the drive is beyond repair but I'm a curious kind of person and I'd like to know I did all I could and at least tried.

Thanks in advance.

The-Yikes

[sandytechy20]

@The-Yikes

Welcome to HP support community.

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.