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The-Yikes
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HDD Failure

HP Recommended
750-079na
Microsoft Windows 10 (64-bit)

Hi. Iv'e got a HP Envy 750-079na. The 3tb drive that came with it has died. I spoke to SeaGate and they told me it's Hp's problem.

 

Iv'e downloaded the SeaGate bootable usb software. When I boot from the usb it gives me two options, I can either start the command line version or the GUI version. 

 

The GUI version loads to a point then hangs but the command line loads fully. This is where I'm having trouble.

 

The software picks up the drive but I don't know how to run a test from the command line.

 

Has anyone else got any experience with this? Here's the link to it. https://www.seagate.com/files/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip 

 

Can any genius out there help me out? I'm certain the drive is beyond repair but I'm a curious kind of person and I'd like to know I did all I could and at least tried.

 

Thanks in advance.

The-Yikes

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@The-Yikes

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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