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HDD Failure

HP Recommended
Microsoft Windows 10 (64-bit)

Hi. Iv'e got a HP Envy 750-079na. The 3tb drive that came with it has died. I spoke to SeaGate and they told me it's Hp's problem.


Iv'e downloaded the SeaGate bootable usb software. When I boot from the usb it gives me two options, I can either start the command line version or the GUI version. 


The GUI version loads to a point then hangs but the command line loads fully. This is where I'm having trouble.


The software picks up the drive but I don't know how to run a test from the command line.


Has anyone else got any experience with this? Here's the link to it. 


Can any genius out there help me out? I'm certain the drive is beyond repair but I'm a curious kind of person and I'd like to know I did all I could and at least tried.


Thanks in advance.


HP Support Agent
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HP Recommended



Welcome to HP support community.


This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.



I am an HP Employee

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