HDD died

[Bolan66]

HDD died and i need the OS win 10 64 bit flash drive. Where can i locate this

[resistencia]

Hi @Bolan66 

you can try following the steps in this link.

PCs HP para uso empresarial - Uso de HP Cloud Recovery Client en Windows 11 y Windows 10 | Soporte H...

But HP no longer supports many models, so you can download windows 10 directly from Microsoft. The license is stored in the BIOS and windows 10 is activated again.

[Paul_Tikkanen · Accepted solution]

@Bolan66 

Since your PC is more than 5 years old, it is no longer supported by the HP cloud recovery tool.

You have two options:

You can make a W10 USB installation flash drive with the Micrsoft media creation tool from the link below.

Download Windows 10

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

HP All-in-One - 24-g214 Software and Driver Downloads | HP® Support

Or you can order the original HP factory image recovery kit for your PC from this vendor at the link below:

Computer Surgeons - Windows 10 Home M Recovery Kit Part Number L14883-001 For AiO PC Model Number 24...

[Bolan66]

Thank you, I have ordered the OS 10 from the Computer Surgeons. First time using HP Community and i am impressed. Thanks to all

[Paul_Tikkanen]

You're very welcome.