HP 23.8 All in one pc

Daz8710 · ‎05-10-2026

My HP 23.8 all in one pc stopped working,it is 15 months old, gets used for emails and browsing. Power goes into pc, power button when pressed lights up for 10 seconds and that is it.

Kuroi_Kenshi · ‎05-11-2026

Hi @Daz8710,

Welcome to the HP Support Community!

Thanks for reaching out!

I understand your HP 23.8‑inch All‑in‑One PC powers on briefly (power light for ~10 seconds) and then shuts off without booting.

Power reset your desktop computer

Turn off the computer.

Disconnect the AC adapter.

Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

Note:

Do not disconnect your mouse, keyboard, or monitor.

With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

After you drain the capacitors, reconnect the AC adapter. Leave peripheral devices disconnected.

Turn on the computer.

Ensure you’re using the original HP adapter.

Test the adapter with a multimeter or another compatible HP device to confirm stable output.

Please refer to this link for further assistance:

https://support.hp.com/us-en/document/ish_3974055-3873564-16

I hope this helps

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Create an account on the HP Community to personalize your profile and ask a question

Power reset your desktop computer