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jaynew
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HP 2710 monitor doesn't display properly on new Lenovo

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HP 2710 monitor
Microsoft Windows 10 (64-bit)

Is the HP 2710 Series LCD Monitor compatible with a new Lenovo ideacentre 510-A desktop?  I cannot get it to display correctly.  The display is oversized at the recommended resolution, and grainy/fuzzy at the resolution that fits on the monitor.  Any input is appreciated.

(ps.  I know this is the wrong board...couldn't find an appropriate one.)

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Riddle_Decipher
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@jaynew Greetings from the HP Community!

As long as the Lenovo desktop has been connected to either HDMI, DVI-D or VGA port, the monitor should ideally work, there shouldn't be any compatibility issues as such,

That said, here's a few things you can do to resolve the issue:

 

To fix resolution problems, complete the following steps:

  1. Restart the computer.

    If this does not resolve the issue, continue to the next step.

  2. Press the Auto button on the front of the display to run Auto Adjustment.

  3. Use the buttons on the front of the display to open the on-screen menu, and select Factory Reset or Default. If the display is still incorrect, continue to the next step.

  4. Find the native resolution of the display. You can find the native resolution in the following places:

    • In the specifications on the box.

    • In the printed material that came with the web display.

    • In the product specifications on the HP website.

    NOTE: 

    Some common native resolutions are 800 x 600, 1024 x 768, 1440 x 900, 1920 x 1200, and 1680 x 1050.

  5. Change the display resolution to match the native resolution using the following steps:

    • In Windows 10, search for and open display settings. Click Advanced display settings and then select the desired resolution.
  6. you can get the latest updated video drivers from the video hardware manufacturer's website. site. The following list shows some of the video hardware websites:

    • Check for NVIDIA video driver updates at NVIDIA (in English).

    • Check for AMD video driver updates at AMD (in English).

    • Check for Intel video support and downloads, Intel Downloads (in English).

  7. After updating the video drivers, go back to Step 1 and try to change the display resolution again.

    NOTE: 

    If you cannot select the native resolution after updating the video drivers, the graphics adapter in the computer might not support that resolution and might need to be upgraded.

    If you updated the video drivers, set the correct display resolution, and the problem still occurs, continue to the next step.

  8. If the computer connected to the display is using Windows 7, complete the following steps:

    1. Start the computer in Safe Mode. Restart the computer and press the F8 key repeatedly when the first screen displays. From the Windows Advanced Options Menu, select Safe Mode, and press Enter.

    2. If the computer connected to the display is using Windows 8, refer to the Windows 8 Safe Mode document.

    3. While the computer is in Safe Mode, press the Auto button on the front of the display to run Auto Adjustment again.

    4. If the display is sharper in Safe Mode, while still in Safe Mode, reinstall the display drivers from the CD that came with the display.

  9. If the display is still grainy or fuzzy, it might need servicing.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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jaynew
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Thank you for the reply.  I tried all your suggestions.  Windows 10 is recommending 1920x1080 but the screen does not fit at that resolution.  I can only get it to fit at 1600x1200, but the display appears "glossy."  I will be able to live with this resolution, but I remember the display to be much crisper with the original machine.  I've made sure all the drivers are updated, rebooted, etc.  It's an Intel UHD Graphics 630, btw.

Thanks again for the help!

 

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Riddle_Decipher
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@jaynew I suggest you contact Lenovo for driver updates if you need more assistance with the resolution.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others

Riddle_Decipher
I am an HP Employee

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