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- HP AIO 24 df0030 Corrupted Bios after Windows Update.

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09-15-2023 08:54 AM - edited 09-15-2023 08:57 AM
It's stuck in "system bios update failed. Unable to open bios image file". I read in these forums about downloading certain bios file and create a recovery flash drive. I confirmed that it was the Monk board with SSID 86F3. So i did that and downloaded file SP141980 and was able to create the recovery drive from a different HP model. But i'm plugging usb drive and turning it on and it's still stuck in loop. I tried ESC or f10, and WIN +B multiple times but i find no way to exit that loop. Any help would be appreciated.
09-18-2023 10:09 AM
Hi @Rey2023,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your PC.
Kindly refer to the steps on this link and let me know if that fixes the issue.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
09-19-2023 02:17 PM
Good afternoon. I tried resetting cmos. I removed cmos battery from computer and kept it unplugged for more than 10 minutes and held power button for 30 seconds to discharge it.. I managed to make the computer to make the 8 beeps while holding down win + B . It started installing Bios Update from usb recovery drive i made. But after finishing writing new bios image, after verifying image it says "The system Bios Pending Image is being cleared. The clear will take a few minutes to complete". "Clearing Pending image"...Then screen goes black for 20 seconds and it will show "system bios update failed. Unable to open Bios Image file". Again with the loop error. I tried twice these steps with no luck.
09-20-2023 07:05 AM
Hi @Rey2023,
I am sorry to hear that the above steps did not help much.
This issue might require one-on-one interaction to fix it.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee