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04-16-2020 11:38 AM
HP All-In-One Energy Star 20-C020 . HP I-Con requested me to update my computer & I did . After this was when my problem started . I can get on line . App. 10 minutes after I have finished on line with my computer resting , capital lock key blinks a white light , screen goes black & I can not get on line . To get back on line , I have to shut down computer & then restart system . Thanks for any help . I did try Woody's post , but still having this problem . I can not get thru to HP at 1-866-724-8600 to speak with a agent . The voice mail said they were to busy .
04-19-2020 11:45 AM - edited 04-19-2020 11:46 AM
Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...
What is "HP I-con"? That does not ring a bell with me.
I am a volunteer and I do not work for, nor represent, HP
04-19-2020 04:56 PM
@Dwight71 Welcome to HP Community!
I understand that after the update you are getting the screen gone black.
Do not worry. I will try to fix the issue.
Please attempt the below steps:
Attempt a BIOS recovery > All in one
If the above steps work and the display turns on: Perform a hardware test to be on a safer side.
If the steps didn't work, use the below links for further assistance:
Computer Starts but Monitor/Screen Remains Blank : Click here
HP and Compaq All-in-One and HP Touch Smart Desktop PCs - Screen is Blank after Starting the Computer: Click here
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
04-21-2020 08:51 AM
I understand your concerns.
In that case, I would suggest you contact our phone support.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!
04-21-2020 02:04 PM
I understand your concern.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
You can contact our chat support as well.
Have a nice day!!