HP All-In-One 20-C020 Energy Star Computer ! HP message sign requested me to update & I did .

Dwight71 · ‎04-16-2020

HP All-In-One Energy Star 20-C020 . HP I-Con requested me to update my computer & I did . After this was when my problem started . I can get on line . App. 10 minutes after I have finished on line with my computer resting , capital lock key blinks a white light , screen goes black & I can not get on line . To get back on line , I have to shut down computer & then restart system . Thanks for any help . I did try Woody's post , but still having this problem . I can not get thru to HP at 1-866-724-8600 to speak with a agent . The voice mail said they were to busy .

WAWood · ‎04-19-2020

@Dwight71

Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...

What is "HP I-con"? That does not ring a bell with me.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

Dwight71 · ‎04-19-2020

The HP-Icon is the lower bottom right side blue circle that shows HP Messages . Thanks Mr. Wood for your effort in helping me .

praveen196 · ‎04-19-2020

@Dwight71 Welcome to HP Community!

I understand that after the update you are getting the screen gone black.

Do not worry. I will try to fix the issue.

Please attempt the below steps:

Attempt a BIOS recovery > All in one

If the above steps work and the display turns on: Perform a hardware test to be on a safer side.

If the steps didn't work, use the below links for further assistance:

Computer Starts but Monitor/Screen Remains Blank  : Click here

HP and Compaq All-in-One and HP Touch Smart Desktop PCs - Screen is Blank after Starting the Computer: Click here

Keep us posted,

If you would like to thank us for our efforts to help you,

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,

Have a great day!

Dwight71 · ‎04-20-2020

Thanks Praveen ! I have tried two different routes , still working with this .

praveen196 · ‎04-21-2020

@Dwight71

I understand your concerns.

In that case, I would suggest you contact our phone support.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.

Have a nice day!!

Dwight71 · ‎04-21-2020

Thanks again Praveen for your help . I did call HP Customer Support @ 800 / 474 - 6836 but the voice mail said they were too busy to take any calls .

praveen196 · ‎04-21-2020

@Dwight71

I understand your concern.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.

You can contact our chat support as well.

Have a nice day!!