HP All In-One-22 - dd0224 is not turning on

[Faline123]

Good evening,

I'm reaching out to inquire about a tech issue I'm experiencing with my Windows 11 Home in S mode desktop. It was purchased between 2022 and 2023 and is in mint condition with no external or internal damage. However, the desktop will not turn on after being unplugged a while back. I took it to Best Buy Geek Squad for inspection, but they couldn't find anything wrong. I paid almost $400 for this desktop, and I'm frustrated that it's not working. Since it's a new HP desktop, I'd like to know if there's anything specific HP can do to fix it. I would appreciate assistance and, if possible, a discussion with a supervisor who manages the tech support. Please get in touch with me at fsrd_girly12@icloud.com.

Thank you, and I hope to receive help as soon as possible.

[A_Gayathri]

Hi @Faline123,

Welcome to the HP Support Community

I understand the HP All In-One-22 - dd0224 is not turning on

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. please  share the serial No on the private 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.