HP All-in-One - 24-g014 - HDD Crashed - Don't have Windows Key

[DpolSQL]

What's up guys,

Need a little bit of help as I have been crawling the forums and I didn't find my answer. My girlfriend bought this All-in-one about 3 years ago and the toshiba drive just puked, its making all weird kind of sounds and my machine wont even allow me to partion it to try and get the data back (needs to go to a specialist to recoiver the data). I bought an ssd for her  to replace it but as far as she know she didn't get a recovery disk to reinstall windows. Can I get that online from HP if I have proof of purchase? She still has receipt, I know it out of warranty but I should still be able to use the windows key since its the same machine right? Thanks in advance for any help!

[Paul_Tikkanen · Accepted solution]

Hi:

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-24-g000-all-in-one-desktop-pc-series-touch/11059...