HP All in One Mouse and Keyboard frezzing

[Ruth21]

Hi,

I am having a problem with me mouse and keyboard freezing if the computer is left iddle for like 5 minutes, sometimes the computer will restart or other times i will have to do a hard start.

This has just started in the last few weeks, can you please help me with this problem?

Thank you!

[Echo_Lake]

@Ruth21

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing issue with keyboard and mouse freezing, 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Did this happen after a recent window or software update?
• When was the last time it worked fine?
• What is the operating system?

Keep me posted for further assistance.

[Ruth21]

Yes my system will freeze if i stop working on it, it will freeze in like 3 min of stopping working on it.

Product number is Z5L95AA#ABA

It has been doing this for like 3/4 weeks now

Have you any ideas what it may be?

Thank you!

[Echo_Lake]

@Ruth21

Thank you for posting back. 

This could be an operating system related issue, 

Performing system recovery will fix the software related issue: Click Here to perform system recovery ( Windows 10 ) 

Please reply with the product details for further assistance.