HP All-in-One

[gvick14]

I suspect that when Windows 10 goes through an automatic update, that on reboot, insteading of restarting, my All-in-One offers a manual restart. Is this a known issue? It also affects my HP Laptop..

GV

[Raj1788]

@gvick14

Welcome to the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the Exact model mane or the product number?

Can you send an image of the display?

Can you please brief the issue?

Keep me posted,

Cheers:)

[gvick14]

The messsage is on boot up - so no image.

Attach my HP details.

tku

[Raj1788]

@gvick14

Follow the below steps.

Step 1: Remove discs and devices before troubleshooting startup issues

Turn off the computer, remove any discs and USB devices, then remove memory cards from the card reader slot. Disconnect all non-essential devices such as printers, scanners, external hard drives, and similar devices. Remove or disconnect all discs and devices from the computer, except for the mouse, keyboard, and monitor.

After you have removed all discs and devices, turn on the computer. What happens?

• If the computer starts, reconnect devices one at a time and restart the computer to figure out which disc or device is causing the problem. You are done.

• If the computer still does not start and exhibits the same problem, press and hold the power button to turn off the computer. Do not connect anything and continue troubleshooting.

Step 2: Perform a hard reset

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset." Use the following steps to perform a hard reset on a computer:

1. Turn off the computer completely; disconnect the power cord from the back of the computer.

2. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

3. Reconnect the power cord and turn on the power.

   • If the computer starts, you are done.

   • If the computer still does not start and exhibits the same problem, continue the troubleshooting.

Step 3: Troubleshoot computer startup issues

Read from the following list of symptoms. If you find a symptom that matches your computer's condition, follow those instructions. A link might take you to another support document that contains detailed troubleshooting steps. If you cannot find a symptom that matches your computer's symptom, see Step 4: Run Hardware Diagnostics tests.

If the issue persists, Refer to this document: https://support.hp.com/us-en/document/c03513214.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)