• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-06-2023 01:49 PM

HP Recommended

The System BIOS update failed, unable to open BIOS Image file.

 

followed steps I found online to recover BIOS from hidden partition.

windows key + b, power system on and hold for 3 seconds, release power button and continue to hold keys.

 

system goes through states it is recovering BIOS, restarts and verifies that BIOS.

 

system restarts again with same issue of BIOS Update Failed.

Category:
6 REPLIES 6

‎12-06-2023 01:53 PM

HP Recommended

Unfortunately, this is bad news.

 

It might be possible to load an older bios.  Before you did the bios update did you press ESC and run diagnostics to verify the memory and drive was working good?

 

 

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎12-06-2023 01:53 PM

HP Recommended

Hi:

 

What is the full model number or product number of your PC?

 

Use this guide to find that information...

 

Find Your HP Desktop Model Name, Product Number, or Serial Number | HP Computers | HP Support - YouT...

Was this reply helpful? Yes No

‎12-06-2023 02:30 PM - last edited on ‎12-06-2023 04:04 PM by Retired

HP Recommended

model:  24 - dd0210

sn: [personal info removed]

Was this reply helpful? Yes No

‎12-06-2023 02:34 PM - edited ‎12-06-2023 02:35 PM

HP Recommended

You have one of the many PC's with the MonkD motherboard that had that problem after an unsolicited BIOS update push from Windows update.

 

This discussion has helped many folks with that motherboard resolve the problem.

 

Hopefully, it will work for you as well.

 

Solved: Re: HP BIOS update failed - HP Support Community - 8860247

Was this reply helpful? Yes No

‎12-06-2023 02:37 PM

HP Recommended

the "esc" does not work.  the system only gives the BIOS Failure page.  I am assuming that the device is toast

Was this reply helpful? Yes No

‎12-06-2023 02:38 PM

HP Recommended

You don't have to press any keys to restore the BIOS.

 

Read the discussion I posted.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.