HP Beats Special Edition 23-n010 All-in-One Desktop PC, Windows 10 sign in issues

[Andree28]

So about 2 weeks ago I was on my computer doing homework when all of a sudden it restarted and rebooted on its own. Upon restarting it and signing in, when I logged in and got to the desktop home page an error message appeared that stated in a blue box:

""We can't sign in to your account," Windows will create a temporary profile and sign you in to that one"

So countless times I kept trying to restart my computer and do as I was prompted. I tried creating a new account or using another account I already had, but the same message and issue kept happening. I've tried a few trouble shooting ideas and I am hoping theres a few more I haven't tried that'll solve my problem.

Any help or advice is welcomed!

Thank you

[IT_WinSec]

Hello @Andree28

Thank you for posting in the HP Support forum and Welcome !

This is an article for Win 8 but will work with Windows 10 as well. Please, follow it to fix the issue >> https://www.eightforums.com/tutorials/38817-youve-been-signed-temporary-profile-fix.html

Note - it is important to back up your data as described in the article itself.

Hope this helps. Let me know how it goes.

[Andree28 · Accepted solution]

Unfortunately it didn't work. I'm pretty sure it was a combination of that issue and my computer must have been bugged because I tried every option and that one you advised, but at some stage in the middle of the process I would be caught short because it would say something about how I'm not an administrator and it wouldn't allow me to do a built in admin either, it would say denied, on every option I tried.

Good news is problem solved. In the middle of trying one of the options, my norton security alerted me on how my windows was infected and so I undergoed a complete system cleanse, update, and reset. So everything is back to normal.