HP Bios update on my screen earlier....did HP do this or maybe a scam.

[twingirl]

HP Bios update on my screen earlier....did HP do this or maybe a scam ?

[Dragon-Fur]

@twingirl 

Welcome to the HP Community --

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Scams and Cons - Snake Oil Salesmen

Scams are similar to a Con --

A scam requires your cooperation to fall victim to the proposed operation.

Scams might include your landing at a false (not-HP) website when looking for help -

You might next click or select an option on that bad website..

There might be sudden pop-up, a "chat" session, or the thief might call you on the phone.

The goal of the scammers is to cheat you out of money, sell you software you do not want or need, and / or being tricked into providing login access to your computer. 

Does the scam include updating the firmware on your printer?  Unlikely, though scams come in every flavor so it's possible that some clever rat might include this step.

Scams and cons are very common, especially when directed at Printer users seeking help in the wrong places.

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Printer Firmware

Printers can - and do - update their firmware.

This is a form of BIOS update, though printers generally name this sort of action a "Firmware Update".

The Firmware update for your printer is listed as of last being released in April 2024.

Reference

HP DeskJet/Ink Advantage 2700 All-in-One Printer series All-in-One Printer series Firmware Update 

It's possible the firmware "updated" though without the context of knowing what else (if anything) is going on with the printer would be helpful to guess what happened.

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Computer - BIOS Updates 

BIOS updates might be run on your Windows computer.

BIOS updates are not "scams" (no money grabbing thieves).

The updates are generally from HP and perhaps offered / installed as part of your Windows Updates.'

The HP Support Assistant might offer BIOS updates.

Open

 HP Product Home

 Enter the device type and model name of your HP product

Open Category Software & Drivers > Expand the list > Check for BIOS and / or other HP updates.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2755e All-in-One Printer

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Real people who own, use, and support HP devices.

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