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‎11-17-2021 02:14 PM

HP Recommended
Product: Pavillion Elite HPE
Operating System: Microsoft Windows 10 (64-bit)

I have a Blu-ray player in my computer, of course, but it disappeared, and am unable to use it. So I thought I would look up the driver and wanted to install it, but it wouldn't install because it said it was already installed.  If it's all there then how do I get it up and running again?  I haven't been able to run it for 6 months and I really need your help, please.  jriley

The player in the device menu says, hp BDDVDRW CH20L.  I hope that helps. 

Category:
1 REPLY 1

‎11-17-2021 02:18 PM

HP Recommended

@Sparkle208 

 

Probably you have to put a valid disc onto it then it should appear under File Explorer

 

Regards.

BH
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