HP Cloud Recovery

[NormalMember]

Hi im trying to recover the OS due to dataloss and the Cloud Recovery is sitting at 0.00% can someone point me in the right direction.  Thank you.

Product Code: 7DY22EA#ABU

 

ERROR LOG:

[WARN] 2025-11-20 10:45:20 AWSClient [11252] If the signature check failed. This could be because of a time skew. Attempting to adjust the signer.
[ERROR] 2025-11-20 10:45:20 DownloadManagerAWS [11252] DownloadFileByRanges - Failed to download by bytes=0-5242879
[INFO] 2025-11-20 10:45:20 WinHttpConnectionPoolMgr [11252] Attempting to aquire connection for hp-emea.s3.eu-central-1.amazonaws.com:443
[INFO] 2025-11-20 10:45:20 WinHttpConnectionPoolMgr [11252] Connection now available, continuing.
[WARN] 2025-11-20 10:45:21 AWSErrorMarshaller [11252] Encountered Unknown AWSError 'InvalidObjectState': The operation is not valid for the object's storage class
[ERROR] 2025-11-20 10:45:21 AWSClient [11252] HTTP response code: 403
Exception name: InvalidObjectState
Error message: Unable to parse ExceptionName: InvalidObjectState Message: The operation is not valid for the object's storage class
6 response headers:
content-type : application/xml
date : Thu, 20 Nov 2025 10:45:20 GMT
server : AmazonS3
transfer-encoding : chunked
x-amz-id-2 : v45sg3o+6wibuUjEXzInc5nREUxpZof1GSdYe3CKd/wIydTZZZ7VOkkn5LJCwHP+62Ah9ZP3t0ja4l5yxp3pYkCz4F7I1zM5778VQ95+N6g=
x-amz-request-id : XT91BDRSNAJHR0AQ

[Bill_To]

Greetings @NormalMember 

Welcome to the HP Forum.

The following thoughts are my best guess.

It looks like HP is using Amazon Web Services (AWS) to deliver Cloud Recovery images.

Amazon has been having some network issues over the last few days.

You might have to wait a while. Then try again.

Regards