HP Cloud Recovery

[NormalMember]

Hi im trying to recover the OS due to dataloss and the Cloud Recovery is sitting at 0.00% can someone point me in the right direction.  Thank you.

Product Code: 7DY22EA#ABU

 

ERROR LOG:

[WARN] 2025-11-20 10:45:20 AWSClient [11252] If the signature check failed. This could be because of a time skew. Attempting to adjust the signer.
[ERROR] 2025-11-20 10:45:20 DownloadManagerAWS [11252] DownloadFileByRanges - Failed to download by bytes=0-5242879
[INFO] 2025-11-20 10:45:20 WinHttpConnectionPoolMgr [11252] Attempting to aquire connection for hp-emea.s3.eu-central-1.amazonaws.com:443
[INFO] 2025-11-20 10:45:20 WinHttpConnectionPoolMgr [11252] Connection now available, continuing.
[WARN] 2025-11-20 10:45:21 AWSErrorMarshaller [11252] Encountered Unknown AWSError 'InvalidObjectState': The operation is not valid for the object's storage class
[ERROR] 2025-11-20 10:45:21 AWSClient [11252] HTTP response code: 403
Exception name: InvalidObjectState
Error message: Unable to parse ExceptionName: InvalidObjectState Message: The operation is not valid for the object's storage class
6 response headers:
content-type : application/xml
date : Thu, 20 Nov 2025 10:45:20 GMT
server : AmazonS3
transfer-encoding : chunked
x-amz-id-2 : v45sg3o+6wibuUjEXzInc5nREUxpZof1GSdYe3CKd/wIydTZZZ7VOkkn5LJCwHP+62Ah9ZP3t0ja4l5yxp3pYkCz4F7I1zM5778VQ95+N6g=
x-amz-request-id : XT91BDRSNAJHR0AQ

[Bill_To]

Greetings @NormalMember 

Welcome to the HP Forum.

The following thoughts are my best guess.

It looks like HP is using Amazon Web Services (AWS) to deliver Cloud Recovery images.

Amazon has been having some network issues over the last few days.

You might have to wait a while. Then try again.

Regards

[NormalMember]

still not working.

  I have 2 laptops the same and one is using BIOS Version/Date AMI F.19, 14/08/2020 and the other is using F.29 the one using F.19 all the hotkeys work keyboardl ights, mute etc but on the newer one they dont work is there a way to rollback the bios ? I created a bios recovery usb with f.19 on and it says files missing or corrupt when trying to install them using the Win + B and Holding Power for 3 seconds on bootup.  any tips ?

older versions here https://support.hp.com/gb-en/drivers/swdetails/omen-by-hp-15-dc1000-laptop-pc-series/model/29171047/...

[Bill_To]

Greetings @NormalMember 

You're having a BIOS recovery problem on one of two identical Laptops in your possession.

A HP Cloud Recovery would not fix a BIOS problem.

You have unsuccessfully tried a USB BIOS rollback using the USB BIOS recovery steps at this HP Site. 

At the above site scroll down to "Recover the BIOS using a USB recovery drive".

If the USB BIOS recovery drive was created successfully and the BIOS: .bin and .sig files are valid you may need to have a local PC Tech flash the BIOS using a Serial ISP Programmer.

Create a second USB BIOS recovery drive using a different USB stick. Try the BIOS rollback again.

Then find a local PC tech to flash the BIOS if you can't do a BIOS rollback.

You might have to clear the F.29 BIOS: .bin and .sig files located in the Windows 100 MB EFI System Partition before starting the PC and before doing the BIOS rollback. HP store both files in this partition.

The system will probably do the F.29 BIOS update again at startup if you don't remove those two HP BIOS files before doing the BIOS rollback.

Or you could back up data (if possible). Then reinstall Windows.

Regards