cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
498
Flag Post

HP Compaq 6005 Pro SFF PC (desktop) stuck in infinite boot loop.

HP Recommended
HP Compaq 6005 Pro SFF PC
Microsoft Windows 10 (64-bit)

Hi guys, I went to perform a factory data reset on my HP Compaq 6005 Pro sff PC yesterday and when I did so I recieved an error message that said that the factory reset was not completed. The computer then we ahead and rebooted. At that moment it didn't just reboot, but got stuck in an infinite boot loop. Im using Windows 10 on this PC what do I need to do to fix this.

1 REPLY 1
Highlighted
Level 20
Level 20
122,008 112,188 17,998 27,467
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer would be to try reinstalling W10.

 

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

 

If you are asked to enter a product key during the installation process, check the 'Skip' box, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can install the drivers and available software from the PC's support page, if necessary.

 

https://support.hp.com/us-en/drivers/selfservice/hp-compaq-6005-pro-small-form-factor-pc/4024556

 

 

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation