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- HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B44)

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06-19-2025 04:14 AM - edited 06-19-2025 06:04 AM
I have a very useable machine here but having upgraded the hdd to ssd. and installed windows 10 . the machine now will not install the graphics driver and I met with a blue screen acpi error. I have diagnosed that this is because the bios is A03 (never been updated) I am unhappy to see that hp are no longer supplying ANY drivers/bios updates for this model. Understandable that they are not working on keeping this machine up to date as its not compatible with w11. however I am dissapointed that they have just removed any and all drivers bios updates for this machine. I don't want one on one support here. If I Brick this unit with a bios update I will scrap it. I do however feel its unethical to not allow me to make it useable at least for another 2-3 years possibly. Any bios update downlaods or links for this machine would be greatly appreciated. Many thanks..
06-20-2025 07:42 AM
@tigercomputers1, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Please follow these steps,
Step 1: Download and Install HP Support Assistant
- Go to the official HP Support Assistant page: HP Support Assistant | HP® Support
- Click Download HP Support Assistant
- Once downloaded, run the installer and follow the on-screen instructions
Step 2: Launch HP Support Assistant
- After installation, open HP Support Assistant from the Start menu
- It will automatically detect your HP device model and system configuration
Step 3: Check for Updates
- On the main screen, click on your device name
- Click Updates tab
- Click Check for updates and messages
- HP Support Assistant will scan for the latest drivers and firmware updates
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support
07-01-2025 03:54 PM
hi there
i have this same issue , I tried to reinstall clean windows using Hp recovery software but get the same error as the op after restart , and keeps looping
I even tried restoring bios to default , no joy
i will now try to install a clean version , of windows from Microsoft and see if I can get that to work
will post back an update
07-08-2025 03:03 AM
There are no more updates available after downloading and running HP assistant. Please can you direct me to a link where I can get BIOS updates for this specific PC HP 23-q110na. The PC is currently on AMI A0.03 (2015), MB SSID Version is 2B44.
Thank you.