HP Desktop start up issues

[Seabazz91]

Ok so I believe my issues started maybe a week or two ago. I had opt-in to windows insider builds ao I could upgrade to windows 11, but I had beem ising Windows 11 since its launch and never had issues come up but recently things began to cause problems.

Over the past 2 weeks I started noticing my external hhd and ssd would randomly disconnect and reconnect. I started to suspect maybe my externals where simply going out. (I have been through many external storage devices over the years)

However, last week I purchased a 5tb external storage hhd. Strange thing is that even the brand new device would also randomly disconnect/reconnect.

My bluetooth is built into the motherboard and my pc could no longer locats the device.

Should also note that while I would be away from home my pc would somehow become unresponsive. Like it was in sleep mode but nothing I tried would wake it up.

Ive done a syatem restore multiple times and now my pc no longer boots any further than the initial HP logo with Startup Repair words and the spinning cirlce.

After about 5 or 10 minutes later I get he blue screen error saying Windows encountered an issue and will restart on its own. The screen is frozen and it staya frozen until I unplug the pc. I cant simply hold the power button down like usual and my cooling fans inside it sound nearly as loud as the original xbox 360 cooling fans would get. 

Just this morning I see that a Bios related issue stating KEYBOARD_ERROR and now my pc doesnt even rexognize my usb mouse and keyboard. So far it sounds lime my problem is either usb ports, motherboard, or some third thing are my issues.

Help me Obi-wan Kanobi your my only hope. 

[Nirvana_95]

Hi @Seabazz91 

Welcome to the HP Support Community. I’m sorry you are going through this. We are really sorry about it.

I've sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage 

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