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‎10-21-2024 10:00 AM

HP Recommended
Operating System: Microsoft Windows 11

FAILURE ID: RGAFNC-000C97-WPTX0K-60XX03

PRODUCT ID: H3Z00AA#ABA

HARD DISK 1

Start-up test failed 

Need help. Updated my PC yesterday and set to update and shut down. It stuck and I can't restart.

Diagnostics failed, command fails, 

Got into this area by going in to change UEFI

Any help is greatly appreciated 

Category:
3 REPLIES 3

‎10-21-2024 10:10 AM

HP Recommended

You will need to replace the hard drive and reinstall the operating system.

 

Also, if the PC's BIOS was in Legacy mode, and you changed it to UEFI, the drive won't be able to boot up.

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‎10-23-2024 08:20 PM

HP Recommended

Thanks for your help. Fingers crossed!

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‎10-23-2024 09:20 PM

HP Recommended

You're very welcome. 

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