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HP Recommended
Microsoft Windows 11

FAILURE ID: RGAFNC-000C97-WPTX0K-60XX03

PRODUCT ID: H3Z00AA#ABA

HARD DISK 1

Start-up test failed 

Need help. Updated my PC yesterday and set to update and shut down. It stuck and I can't restart.

Diagnostics failed, command fails, 

Got into this area by going in to change UEFI

Any help is greatly appreciated 

3 REPLIES 3
HP Recommended

You will need to replace the hard drive and reinstall the operating system.

 

Also, if the PC's BIOS was in Legacy mode, and you changed it to UEFI, the drive won't be able to boot up.

HP Recommended

Thanks for your help. Fingers crossed!

HP Recommended

You're very welcome. 

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