HP Display Control Service. Productversie: 5.3.72.0. Producttaal: 1033. Fabrikant: Portrait Displays

[rooboo1]

Foutmelding ontvangen vermoedelijk na 'n  windows-update.  Melding komt telkenmale de pc opgestart wordt en dit sinds enkele dagen
Probleem stelt zich ook bij m'n HP-laptop
foutmelding: HP Display Control Service. Productversie: 5.3.72.0. Producttaal: 1033. Fabrikant: Portrait Displays, Inc.. Status van geslaagde/mislukte installatie: 1603.

Het programma HP Display Controle Service is wel aanwezig

[FriendlyMod]

Hey

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our Community.

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[rooboo1]

The problem I have is on my  HP-desktop and  on my HP-laptop.
The problem is this:  Every time I start up those computers  I get the message "Het product is geïnstalleerd. Productnaam: HP Display Control Service. Productversie: 5.3.72.0. Producttaal: 1033. Fabrikant: Portrait Displays, Inc.. Status van geslaagde/mislukte installatie: 1603." (translated: the update/installation failed".
When I search for the AppHP Display Control I find it installed on both computers.
I have this problem since beginning February, before this date was there no message that something went wrong.
Because this all happens on both computers I think that all this has been comming by installing update from Microsoft on 31/01/2026 and also an Update from HP on 28/01/2026 (HP Inc. Driver Update (1.85.4367.0)).

My question is: Is this a general problem or not, and how can this been solved.

greetings

Roger Bosmans
Edited
 

[Deep_World]

Hi @rooboo1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Which version of Windows you’re running on both devices (Windows 10 or Windows 11, and the build number if possible)?
• Do you recall if the error message appears immediately at startup, or only after logging in?
• Have you noticed any display-related issues (like brightness/color controls not working), or is it just the error message?

Here are a few troubleshooting steps you can try in the meantime:

1. Repair or Reinstall HP Display Control
   • Go to Settings > Apps > Installed apps (or Programs and Features in Control Panel).
   • Locate HP Display Control Service.
   • Try selecting Repair if available, or uninstall and then reinstall it from HP Support or Microsoft Store.
2. Check Windows Installer Logs
   • Error code 1603 usually means a generic installation failure. Sometimes clearing temporary installer files helps.
   • Run Disk Cleanup and remove temporary files, then retry the installation.
3. Update HP Support Assistant
   • Open HP Support Assistant and check for updates. Sometimes a newer version of HP Display Control is pushed through there.
4. Disable Startup Task (Temporary Workaround)

• Press Ctrl + Shift + Esc to open Task Manager.
• Go to the Startup tab, look for HP Display Control Service, and disable it.
• This won’t fix the installation, but it will stop the error message from appearing until a proper update is released.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

[rooboo1]

Dear,
I'm sorry you didn't receive my reply. However, it was sent a few days after receiving your reply, which included tips for a possible solution.
So, here are my findings again.
The current version is Windows 11 25h2.
After implementing your tips, which didn't yield any results, I did some experimenting. After installing HP Display Center through the Windows Store, it turned out that after confirming the download/installation, it didn't run correctly. I couldn't even open the program correctly, and when it did work after a few tries, the screen displayed wasn't complete. The link to navigate to possible settings wasn't there.
So, I restored a backup of my hard drive with Windows version 24h2, dating from the end of last year. After that, no problem notifications appeared at that time. After a few Windows updates (it's now a month into 2026), the problem returned. The messages can be read in the "Reliability History" screen (I don't know the English name). I would have liked to send you a few screenshots, but I can't find any way to attach them to my message.

In my further search for a possible solution online, I found a message about Microsoft Copilot.

The product has been installed. Product name: HP Display Control Service. Product version: 5.3.72.0. Product language: 1033. Manufacturer: Portrait Displays, Inc.. Success/failure status: 1603.
The installation log you see essentially means this: HP Display Control Service tries to install, but keeps failing with error code 1603, a classic Windows Installer error. You're certainly not alone—the exact same message occurs with other HP users, even when the program isn't installed at all or can't be found anywhere.

So I'm certainly not the only one with this problem.
So I assume it's a general issue between HP and Microsoft.
I hope there will be a solution for this soon, because I find it frustrating.

Kind regards,

Roger Bosmans

[Deep_World · Accepted solution]

Hi @rooboo1,

Thanks for your response. It looks like you’re still having issue with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World