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‎05-09-2020 08:54 PM

HP Recommended
Product: HP ENVY 23-d018d TouchSmart All-in-One DesktopPC
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY 23-d018d TouchSmart All-in-One DesktopPC couldnt able to boot..  recovery / repair also failing..  need recovery / backup USB drive.. How to get the drive. please help 

1 REPLY 1

‎05-10-2020 07:45 AM

HP Recommended

Hi:

 

You can reinstall W10 for free by making a bootable W10 installation flash drive using the Media creation tool at the link below.

 

You will need to have access to another Windows PC to create the installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation that asks to enter a product key, select the 'I don't have a product key' option and W10 will install and automatically activate once you are connected to the internet.

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