HP ENVY 27-p014-4g018 won't turn on

[Mylia]

My dad has an HP ENVY 27-P014-4G018. It has worked amazingly until today when it would not turn on at all for some reason.

When you press the power button, you can see a little flash around the edges of the display, but nothing else happens.

It is plugged into a known good outlet and the power cord still works. We unplugged the power cord for ten seconds, then plugged it back in and held the power button. We tried to press the power button and then F11 but all we saw was a flash on the display.

The machine is barely a year old so any suggestions on what could be wrong or what we can do besides having to take it to a store for an expensive repair would be appreciated.

Thank you.

[xBishu]

Hi Mylia,

Try reseat RAM memory and it doesn't work try clean dimm slot  with air compressed.

regards

xBish

[Mylia]

xBish,

How do you reseat the RAM on an all-in-on? I'm not sure where to find the slots for that and I don't want to damage anything.  I know how to find it on a tower, but not on this one.

Thanks,

Mylia

[mdklassen]

> We unplugged the power cord for ten seconds, then plugged it back in and held the power button.

The correct procedure for a "hard reset" is to unplug the power-cord, then hold-down the power-button for 10 seconds, to "drain" any residual electricity.  Then, reconnect the power cord.

> We tried to press the power button and then F11 but all we saw was a flash on the display.

> The machine is barely a year old

Over or under one year?  Access http://support.hp.com and search for "warranty", to find a utility to check your serial-number (never post your serial-number on this forum) to check the end-date for the warranty.

> so any suggestions on what could be wrong

1. power supply - use a MultiMeter to test the voltage/amperage output of the power "brick"

2. motherboard - no easy way to test this, if the computer does not start-up at all

3. processor - ditto

4. RAM - for an All-In-One, a partial disassembly of the computer will be required. This is not a task for an "amateur".

Probably, the disk-drive, and its contents, are OK.

> what we can do besides having to take it to a store for an expensive repair ...

Nothing, really, if the HP Warranty has expired, and you did not purchase additional year(s) of coverage.

From: TouchSmart All-in-One Desktop PC Product Specifications

Product Number: M9Z75AA

Release Date: 1-Oct-2015

On eBay, an identical "refurbished" model is listed for US $600.

So, you could either pay that amount (plus taxes & shipping), to buy a replacement, and mount your disk-drive into that unit, or you could pay up to that amount for an "expensive repair".

Your choice.

[Mylia]

>> The correct procedure for a "hard reset" is to unplug the power-cord, then hold-down the power-button

>> for 10 seconds, to "drain" any residual electricity.  Then, reconnect the power cord.

I apologize.  I mistyped since it was so late at night that I was researching this. We did indeed do those steps in that order.  (It's almost the same order as an SMC reset on a Mac desktop. You just wait a few seconds between the steps.)

>> Over or under one year?  Access http://support.hp.com and search for "warranty", to find a utility to

>> check your serial-number (never post your serial-number on this forum) to check the end-date for the warranty.

Just over a year old.

>> 1. power supply - use a MultiMeter to test the voltage/amperage output of the power "brick"

Not even sure where to find this tool as with all of my other tech support and hardware cases I have resolved I have never used this.

>> 4. RAM - for an All-In-One, a partial disassembly of the computer will be required. This is not a task for an

>> "amateur".

That's what I thought since I never saw anything to access the RAM. I'm not an amateur on other machines but trying to resolve an issue with an All-In-One is not something I have ever done.

>> On eBay, an identical "refurbished" model is listed for US $600.

Yeah, we don't buy electronics from ebay because of all of the problems I have seen in my line of work and seeing what people I know go through.

We will probably contact the local repair shop here that friends and family have suggested since he has created miracles in the past if it won't start up.

Thank you.

[mdklassen]

>> heck the end-date for the warranty.

> Just over a year old.

Sigh.  Was the computer purchased on a "gold" credit-card, which may have doubled the warranty?

>> 1. power supply - use a MultiMeter to test the voltage/amperage output of the power "brick"

> Not even sure where to find this tool ..

Find it online:

 https://canada.newark.com/tenma/72-10395/multimeter-digital-manual-handheld/dp/26W7007

Definitely an essential for me -- even only for checking amperage & voltage for 1.5V / 9V batteries, to see if they need to be replaced (smoke-detector, et cetera).

>> 4. RAM - for an All-In-One, a partial disassembly of the computer will be required.

> That's what I thought since I never saw anything to access the RAM.

> I'm not an amateur on other machines but trying to resolve an issue with an All-In-One is not something I have ever done.

Basically, it is a computer.  Unplug it. Put it face-down, on a soft towel.

Remove the mounting-stand, and then remove the back plate, and everything should be exposed. (disk-drive, RAM).

>> On eBay, an identical "refurbished" model is listed for US $600.

> we don't buy electronics from ebay because of all of the problems I have seen in my line of work

> and seeing what people I know go through.

But, that's the approximate "current-value" of a computer identical to yours.

Use that value to determine how much to invest either in paying to get it fixed, or as partial payment for your "next" computer.

Expressed differently, if you could purchase a replacement toaster for $50, would you pay a technician $75/hour to attempt to repair it, when the alternative is to "responsibly recycle" that item, and purchase a replacement.

> We will probably contact the local repair shop ...

Good idea.

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