HP ENVY Registration Issue and Warranty Issue

[RJulien]

I purchased an HP ENVY at the end of September 2023, and when it finally arrived and I tried to register it I could not.

The system informed me that the Warranty had expired in July 2023, even though I had not yet purchased it.

Then when I try to go to the HP Registration Page it does not recognize either my product name or product number - even though I pulled them directly from the HP System Info (Fn + ESC)

[Alden4]

Hi @RJulien,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Please check this document and follow the steps to raise the warranty dispute:

https://support.hp.com/hk-en/document/ish_2534210-1364541-16

Also please refer to the below link to check the warranty status.

https://support.hp.com/in-en/check-warranty

I hope this helps.

Take care and have a good day.

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Alden4
HP Support