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‎03-11-2020 02:36 AM

HP Recommended
Product: HP EX920 SSD 512GB
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I just got blue screen in my desktop Prodesk 600G3, when reboot it got Hard drive SMART check failed :

 

NVME SSD(313)

 

after run SMART tesk, it show the Failure ID: 6CF9UW-916A27-NH10RF-609703

 

The SSD is EX920 512GB.

 

Anyone have idea on it?

 

Thanks,

1 person had the same question
6 REPLIES 6

‎03-11-2020 05:58 AM

HP Recommended

Typically that means the drive needs to be replaced and reinstall Windows.  That disc has a 1 year warranty, is it newer than that?


I'm not an HP employee.
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‎03-13-2020 03:07 PM

HP Recommended

I have the 1TB version of this drive that has also failed. The drive has a 3 year warranty according to the sticker on it. HP's website is worthless for getting support on this item. Just run me around in circles.EX920 LabelEX920 Label

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‎03-14-2020 04:25 AM

HP Recommended

I see the sticker does say 3 year limited warranty.  If you cannot get satisfaction on the website, try getting in touch with them on the phone.  Establish the claim with them, assuming you have a receipt. 

 

HP support can be reached from the Chat or on email on this site

https://support.hp.com/us-en


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‎03-14-2020 11:05 AM

HP Recommended

It took 54 minutes to get to a broken English agent on a very bad quality connection but I got an answer on how to obtain warranty service. Send an email to support@multipointe.com detailing your issue(s). I got the following form back from them the next day so if you send it initially that would probably accelerate your claim a bit:

 

Warranty Form

Please fill and confirm the information below. Also, please attached a purchase invoice of the defective item.

Customer Shipping Information: (must be a North American address)

Name: 
Address: 
Tel:

 

Defective Product Information:

Product Number: 
Serial Number: 
Reason: 

 

System Information:

 

Operating System:

System/Motherboard Brand:

Model:

Processor:

RAM:

PowerSupply:

 

An RMA# will be provided after the information has been reviewed. Issued RMA# will have details and instructions on where to send the defective drive.

 

Thanks,

 

Support

Customer Support | Multipointe Channel Solutions
HP SSD – North America

Office: 9am-5pm PST
Email: support@multipointe.com

 

I'll update as my case progresses. Good luck!

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‎03-16-2020 01:57 AM

HP Recommended

I'm not sure the warranty still available or not, is it have global warranty?

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‎03-19-2020 06:27 AM

HP Recommended

I got my RMA # yesterday so I'm going to mail it out today. Process appears to be working like I think it should.

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