HP EX920 SSD 512GB Hard Drive SMART Check failed

[Chadwick3]

Hi,

I just got blue screen in my desktop Prodesk 600G3, when reboot it got Hard drive SMART check failed :

NVME SSD(313)

after run SMART tesk, it show the Failure ID: 6CF9UW-916A27-NH10RF-609703

The SSD is EX920 512GB.

Anyone have idea on it?

Thanks,

[TheOldMan]

Typically that means the drive needs to be replaced and reinstall Windows.  That disc has a 1 year warranty, is it newer than that?

[Slimerang]

I have the 1TB version of this drive that has also failed. The drive has a 3 year warranty according to the sticker on it. HP's website is worthless for getting support on this item. Just run me around in circles.EX920 Label

[TheOldMan]

I see the sticker does say 3 year limited warranty.  If you cannot get satisfaction on the website, try getting in touch with them on the phone.  Establish the claim with them, assuming you have a receipt. 

HP support can be reached from the Chat or on email on this site

https://support.hp.com/us-en

[Slimerang]

It took 54 minutes to get to a broken English agent on a very bad quality connection but I got an answer on how to obtain warranty service. Send an email to support@multipointe.com detailing your issue(s). I got the following form back from them the next day so if you send it initially that would probably accelerate your claim a bit:

Warranty Form

Please fill and confirm the information below. Also, please attached a purchase invoice of the defective item.

Customer Shipping Information: (must be a North American address)

Name: 
Address: 
Tel:

Defective Product Information:

Product Number: 
Serial Number: 
Reason: 

System Information:

Operating System:

System/Motherboard Brand:

Model:

Processor:

RAM:

PowerSupply:

An RMA# will be provided after the information has been reviewed. Issued RMA# will have details and instructions on where to send the defective drive.

Thanks,

Support

Customer Support | Multipointe Channel Solutions
HP SSD – North America

Office: 9am-5pm PST
Email: support@multipointe.com

I'll update as my case progresses. Good luck!

[Chadwick3]

I'm not sure the warranty still available or not, is it have global warranty?

[Slimerang]

I got my RMA # yesterday so I'm going to mail it out today. Process appears to be working like I think it should.