HP EliteBook stops i boot process

[MISidverde]

Hi Suddenly, I have several laptops that stop during the boot process. When powering them on, I get a black screen with the HP logo and “Protected by HP Wolf Security,” and it stays there indefinitely.

I can’t get into the BIOS settings by pressing Esc, F2, etc. Does anyone know if a faulty BIOS update was released in July/August?

[Rita_R2]

Hi, @MISidverde, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help you to resolve the issue: 

HP Laptop Black Screen on Startup | Official HP Support Guide

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support

Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[MISidverde]

ried your solution, but it didn't work.

When powering on, only the HP logo appears.

I tried Win+B while pressing the power button. If I press F2 when powering on, it says “Entering System Diagnostics” and stays there forever.