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HP Recommended
EliteDesk 705 G3 Desktop Mini
Microsoft Windows 7 (64-bit)

We have lots of HP EliteDesk 705 G3 Desktop Mini's with the AMD PRO A10-8770E and currently preparing our Windows 7 Professional build.

 

According AMD this processor is supported see  Page 39 within LINK

 

http://ps-philgeps.gov.ph/home/images/BAD/PHILIPPINES_PS-DBM%20Event%20July%2015,%202016.pdf

 

Also

 

HP suggests that it is supported

 

https://support.hp.com/us-en/product/hp-prodesk-600-g3-desktop-mini-pc/15257642/document/c05338054/

 

and then i read this and well it confuses we even more!

 

https://support.hp.com/gb-en/document/c05265526

 

PC is fully updated, Including BIOS. I have tried the indivdual drivers and the driver pack and they error Windows Update does now not work.

 

Here is the current situation

 

Displaying image001.png

 

 

5 REPLIES 5
HP Recommended

Hi:

 

What drivers didn't work?

 

Please post the hardware ID's for the devices that need drivers.

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

Read this info on how to get Windows Update to work on W7...It worked for me.

 

https://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-7-update-problems-read-th...

 

 

HP Recommended

Due to the location we cannot use workarounds. if the hardware is not supported  by windows 7 we cant use it 😞

 

Here is the missing driver 

 

PCI\VEN_1022&DEV_1577&SUBSYS_15771022&REV_00

PCI\VEN_1022&DEV_1577&SUBSYS_15771022

PCI\VEN_1022&DEV_1577&CC_080600

PCI\VEN_1022&DEV_1577&CC_0806

 

and here are ones that errored 

 

undefinedundefined

HP Recommended

Hi:

 

Here is the driver you need for the ID you posted...I think you will have to manually install the driver because I don't see any exe file within the driver folder.

 

TITLE: AMD IOMMU Driver for Enterprise and AIO systems

VERSION: 1.0.3.0022 REV: A PASS: 1
DESCRIPTION:
This INF file removes an unresolved hardware detection. There is no driver
associated with this INF file. This package provides the original driver version
that shipped with the initial software image system.

 

ftp://ftp.hp.com/pub/softpaq/sp67501-68000/sp67924.exe

 

As far as the link I posted, there are no workarounds that would require non-standard Microsoft downloads.  

 

Read the info...

 

Basically, you have to install a couple of prerequisite KB#### files, and you should be good to go.

HP Recommended

I shall give the driver issue ago tomorrow and let you know how it goes.

 

still confused as to the unsupported hadware window that pops up.

I havent seen any mention of the post you shared being related to this issue. the fix they are talking about we have used with our windows 7 machines on old hardware strugging to update. We also use wsus and are behind a pretty hefty proxy connection

 

This seems new and reading the links i shared in my inital post i am concerned that there is a bigger underlying issue. 

 

I have also raised a question here https://community.amd.com/thread/216890

 

Which also concerns me the fact that micrsoft have stated that they will be EXTENDING support for these processors untill Jan 2020

 

 

HP Recommended

I guess I misunderstood you.

 

You posted that "Windows Update does now not work."

 

If you got a message from Microsoft that states that windows update will not work due to their not supporting the new platforms, then I can't help you with that.

 

The link I posted pertains to getting Windows Update to work on PC's where it just keeps searching for updates.

 

I don't think there is anything you can do to get the updates to work when you get that message.

 

Microsoft doesn't want anyone running anything but W10 on these new platforms.

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