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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP EliteDesk 800 G2 OS restore and update issue

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08-05-2022 10:16 AM
Hello,
I've been using the HP EliteDesk 800 G2 since 2016. It came with Win 7 and later upgraded to Win 10 with digital licence. Recently a reset was done to factory settings but I'm stuck with the original factory WIn 7 and unable to upgrade to Win 10. The media creation tool does not run and gives an error message Ox80072F8F - Ox20000. Using the WIndows update also returns a message that says no update available.
Appreciate your help in upgrade to WIn 10.
Thanks and cheers,
dpmc88
08-05-2022 10:30 AM
Hi:
The only suggestion I can offer would be to use the HP cloud recovery client and have it create the W10 recovery media.
Driver - HP EliteDesk 800 G2 Small Form Factor PC | HP® Customer Support
I have attached the instructions for how to use the utility, below.
Page 11 of the instructions tells you how to install the drivers and software afterward.