• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-22-2025 04:08 PM

HP Recommended

Hi Everyone, 

 

My employer recent changed my work laptop to an HP EliteBook 840 G6 with an OS of Windows 11.

I currently have the HP 2013 UltraSlim docking station as well as two HP EliteDisplay E243 23.8-inch Monitors and am having difficulty detecting the monitors to extend the display. The docking station does work as I am able to dock and use the monitors however it will only let me duplicate the display instead of extending. 

 

Help please as my monitors are only a few years old and in great condition and I would hate to have to buy new ones since they do not have windows 11 drivers. 

 

Any work around for this to use the laptop and extend the display with the monitors? I've tried DP and HDMI cables in another dock, and it would not display. 

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.