HP Elitedesk G4 SFF - Cannot resolve 3 devices

[CGaynor]

My Win10 64-bit OS cannot resolve 3 devices:

1) PCI Device

2) PCI Data Acquisition and Signal Processing Controller

3) SM Bus Controller

Have loaded every driver from this model's download-ables, and nothing resolves it!  Please help!

[Paul_Tikkanen]

Gi:

What model Elitedesk G4?

800 G4, 705 G4?  Intel or AMD?

Please post the hardware ID's for the devices that need the drivers.

Use this guide for how to find the hardware ID for a device...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[CGaynor]

800 G4, Intel

1)  PCI\VEN_8086&DEV_A324&SUBSYS_83E1103C&REV_10\3&11583659&5&FD

2)  PCI\VEN_8086&DEV_A379&SUBSYS_83E1103C&REV_10\3&11583659&5&90

3)  PCI\VEN_8086&DEV_A323&SUBSYS_83E1103C&REV_10\3&11583659&5&FC

[Paul_Tikkanen]

Hi:

Those ID's should all be installed by this one driver...

This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99255.exe

Assuming that you have already tried this driver with negative results, you will need to manually install each device as follows...I will walk you through how to install the second ID, then just repeat the process for the other two.

Go to the device manager.  Click on the PCI Data Acquisition and Signal Processing Controller needing the driver.  Click on the driver tab.

Click on Update Driver.   Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp99255.  Make sure the Include Subfolders box is checked, and the driver should install.   After you have installed all 3 devices, restart the PC.

Here is a partial copy and paste of the driver setup information files which show driver support for the hardware ID's you posted....

[INTEL.NTamd64]
%PCI\VEN_8086&DEV_A379Desc%=Needs_NO_DRV,PCI\VEN_8086&DEV_A379

[INTEL.NTamd64]

%PCI\VEN_8086&DEV_A300Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A300
%PCI\VEN_8086&DEV_A301Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A301
%PCI\VEN_8086&DEV_A302Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A302
%PCI\VEN_8086&DEV_A303Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A303
%PCI\VEN_8086&DEV_A304Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A304
%PCI\VEN_8086&DEV_A305Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A305
%PCI\VEN_8086&DEV_A306Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A306
%PCI\VEN_8086&DEV_A307Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A307
%PCI\VEN_8086&DEV_A308Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A308
%PCI\VEN_8086&DEV_A309Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A309
%PCI\VEN_8086&DEV_A30ADesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A30A
%PCI\VEN_8086&DEV_A30BDesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A30B
%PCI\VEN_8086&DEV_A30CDesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A30C
%PCI\VEN_8086&DEV_A30DDesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A30D
%PCI\VEN_8086&DEV_A30EDesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A30E
%PCI\VEN_8086&DEV_A30FDesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A30F
%PCI\VEN_8086&DEV_A310Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A310
%PCI\VEN_8086&DEV_A311Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A311
%PCI\VEN_8086&DEV_A312Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A312
%PCI\VEN_8086&DEV_A313Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A313
%PCI\VEN_8086&DEV_A314Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A314
%PCI\VEN_8086&DEV_A315Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A315
%PCI\VEN_8086&DEV_A316Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A316
%PCI\VEN_8086&DEV_A317Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A317
%PCI\VEN_8086&DEV_A318Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A318
%PCI\VEN_8086&DEV_A319Desc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A319
%PCI\VEN_8086&DEV_A31ADesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A31A
%PCI\VEN_8086&DEV_A31BDesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A31B
%PCI\VEN_8086&DEV_A31CDesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A31C
%PCI\VEN_8086&DEV_A31DDesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A31D
%PCI\VEN_8086&DEV_A31EDesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A31E
%PCI\VEN_8086&DEV_A31FDesc%=Needs_ISAPNP_DRV,PCI\VEN_8086&DEV_A31F
%PCI\VEN_8086&DEV_A320Desc%=Needs_NO_DRV,PCI\VEN_8086&DEV_A320
%PCI\VEN_8086&DEV_A321Desc%=Needs_NO_DRV,PCI\VEN_8086&DEV_A321
%PCI\VEN_8086&DEV_A323Desc%=Needs_NO_DRV,PCI\VEN_8086&DEV_A323
%PCI\VEN_8086&DEV_A324Desc%=Needs_NO_DRV,PCI\VEN_8086&DEV_A324

[CGaynor]

I have done exactly what you said twice.  No solution.  I have attached the result.

[Paul_Tikkanen]

Sorry that didn't work.

As you can see from the info I posted, that driver should have worked.

The only other suggestion I can offer would be to try the driver directly from Intel.

https://downloadcenter.intel.com/download/28182/Chipset-INF-Utility?product=1145

Download unzip and run the setup application and restart the PC.

If that doesn't work, I assume your PC is still under warranty.

I would contact HP customer service and submit a support case under the warranty.

In Canada and the USA, that number is:  . 1-800-334-5144 

[CGaynor]

This is happening on several computers, not just 1.  I don't believe that all are "bad."  I tried both solutions you suggested and neither worked.