HP Envy 17.3 touch screen and speakers stopped working after an auto update Wednesday morning

[Kathie345]

Both the touch screen and speakers do not work after an automatic upgrade yesterday morning. Headphones work, but not speakers. Touch screen does not work.  I am new to PC world and find the fixes just daunting to read. I've gone through several steps now and nothing is working. I am getting the following error CODE 10 on Cirrus Logic Awesome Speaker Amps, Rubythroat says it needs troubleshooting, driver error, there is a yellow triangle next to 12C HID Device.  I wish I could just call HP and get some help. Once I start figu

[Nal_NR]

Hi @Kathie345,
 

Welcome to the HP Support Community.

I understand that you are facing issues with the touch screen and speaker. I'd like to help!

Since you mentioned that, there was an automatic update, can you please help me with what is that update you are referring to?

And you also mentioned that you have tried several steps, could you tell me what troubleshooting have you done?

Meanwhile, try the following steps mentioned below. 

Touch screen

1)In Windows, search for and open Device Manager.

2)Expand the Human Interface Devices heading.

3)The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.

4)Confirm the uninstallation.

5) Restart the computer to reinstall the touch screen driver.

For the speaker, issues follow the steps below. 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video, and game controllers.

3) Right-click on the Audio drivers and click on uninstall.

4) Restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping.

[Nal_NR]

Hi @Kathie345,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂 

Thanks!

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