HP Envy 34 Curved AiO Volume Dial

[Briardhanne]

Hi,

I´ve had my machine for just two weeks and all of a sudden my Volume Dial has stopped functioning. It worked OK in the first days.

Please help.

Kind regards.

Briardhanne

[A4Apollo · Accepted solution]

Hi! @Briardhanne, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand the volume rockers on your PC has stopped functioning.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please try few steps recommended below to enable volume icon from your PC.

1) From the Windows 10 desktop, right-click on the taskbar, then select Properties to open the Taskbar and Start Menu Properties box.
2) In the Taskbar tab, left-click the Customize... button on the right of 'Notification area:' to open the Settings/SYSTEM/Notifications & actions window.
3) In that window, under Quick actions, left-click on 'Select which icons appear on the taskbar' to open the Settings/SELECT WHICH ICONS APPEAR ON THE TASKBAR window.
4) In that window, a list of icons is displayed with their names and on/off switches.  Find the Volume icon and select the switch to On.  Close the window.
5) You may have to restart Windows for this change to take effect.

Also, Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

Start the BITS service click start, and then click run.

Type services.msc in the open box and then click ok.

Right-click background intelligent transfer service, and then click properties.

On the general tab in the startup type box, click Automatic, and then click apply.

In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.

Click apply, and then click ok.

Also, update the BIOS and audio driver from the link below and check if it helps.

Update the BIOS using this link: http://ftp.hp.com/pub/softpaq/sp85501-86000/sp85537.exe

Also, update the audio drivers using this link: http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78011.exe

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the issue still persists after trying out the steps.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Briardhanne]

Hi again,

Thanks for your help yesterday.

I followed your advice and got the Volume Dial working again.

Today when I started up it wasn´t working. I then tried every advice in your e-mail, but no luck. It still isn´t working.

Thankful for your help again.

Kind regards

Briardhanne

[A4Apollo]

@Briardhanne, thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

I would suggest you try performing a push button reset on your printer and check if it helps.

Refer this article to know more information about performing a push button reset. Link: https://hp.care/2toQrBj

If the issue still persists after trying out the steps.

Please contact HP support for service options.

Link to contact HP.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SonofAres]

Having this same problem. Have only had my PC a few weeks the volume dial was working at first and now it works from time to time.  Just recently I noticed it wasn't working and so throughout the day I would try to use it to see it if was working again and it did once briefly and now here I am again and it's not working.  I'm wondering if this has anything to do with sleep mode as I often sleep my device but rarely shutdown or restart.