HP Envy 4520 Printer not working with Windows10

[Savannah_32]

Still getting this message. User intervention-2 documents waiting.

[BongChaGomez]

Hello @Savannah_32 ,

Welcome to the HP Support Community!

That message means Windows is waiting for the printer to respond, usually because the print queue is stuck or the printer is paused/offline.

Step 1: Clear the stuck print queue

1. Press Windows + R

2. Type control printers → press Enter

3. Right-click your HP Envy 4520 → See what’s printing

4. Click Printer (top menu)

   • ❌ Uncheck Pause Printing

   • ❌ Uncheck Use Printer Offline

5. Click Printer → Cancel All Documents

6. Close the window

Step 2: Restart Print Spooler (very important)

1. Press Windows + R

2. Type services.msc → Enter

3. Find Print Spooler

4. Right-click → Restart

5. Close Services

Step 3: Power reset the printer

1. Turn OFF the printer

2. Unplug the power cable

3. Wait 60 seconds

4. Plug back in and turn it ON

Step 4: Set the printer as Default

1. Go to Control Panel → Devices and Printers

2. Right-click HP Envy 4520

3. Click Set as default printer

   • You should see a ✔ green tick

Step 5: Test print

• Open Notepad

• Type a few words

• Press Ctrl + P

• Select HP Envy 4520

• Click Print

Hope this helps you resolve the issue.