HP Envy updated. Now every time it turns off windows and my programs are refreshed like new install.

[kennylauderdale]

Every time my PC restarts it resets windows back to factory. My programs seem to still be there by i have to reinstall some others. Like a new pc every start up. why isn't it going back to last configuration? Always new. No desk top picture. Just windows.

[asmita6658]

Hi @kennylauderdale

Welcome to the HP Support Community. 

I'd suggest try creating a new user account and check -

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign into your account with your password from step 8. 

Hope this helps! Keep me posted. 

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